Feedback Form – Customer Satisfaction

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To continuously improve our customer relationships, we would like to ask you about your opinion on our service offering. Only knowing your personal experience is the key to improving our performance.
We therefore kindly ask you to take a few minutes to answer this questionnaire.

Thank you for your support!

Salutation

Titel

First Name

Surname

Address/Nr.

Poste Code

Place

Country

Date of birth

E-Mail

Phone

How did you get attentive of MY Yachting e.U.?

Randomly

through a business directory

by personal recommendation:
by whom?

by an ad in a journal:
which?

at a trade fair visit:
which?
through a brochure

through the Internet

Other:
whereby?

Rating
according to the school grading system
(1 very good, 2 good, 3 satisfactory, 4 sufficient, 5 not enough)

How
satisfied were you with the …

Friendliness of Staff

Grade:

Telephone accessibility

Grade:

Meeting deadlines

Grade:

Expertise of the employees

Grade:

Response time for callbacks and emails

Grade:

Cleanliness and tidiness of the customer center

Grade:

Flexibility with changes and special wishes

Price-performance relation

Grade:

Website www.my-yachting.at

Grade:

Other

Charter company:

Country:

Sailing area:

Marina:

Period:

Yacht:

How satisfied were you with the charter company (kindness, handling, …)?

Grade:

Reason

How satisfied were you with the sailing area?

Grade:

Reason

How satisfied were you with the marina (cleanliness, infrastructure, …)?

Grade:

Reason

How satisfied were you with the boat (cleanliness, condition, …)?

Grade:

Reason

How satisfied were you with the skipper (kindness, ability, …)?

(only complete if you have also booked a skipper)

Grade:

Reason

Can you imagine in the future the services of MY Yachting e.U. to claim something?
Most certainly
Certainly
Definitely possible
Definitely not

Do you have any further suggestions, criticisms, praise or suggestions for improvement?

Please tell us your ideas:

Would you like to receive our newsletter in the future?
Yes
No

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Data protection information (DSGVO):

The data provided by you are processed manually by us and are used exclusively for establishing contact. For this purpose, your data will be stored internally until further notice.

We do not pass on your data. There is always the possibility for you to request the deletion of your data from us. We will comply with this without further request and thus act in accordance with the GDPR.

By contacting us via our online form, you have read this information and agree to the provision by submitting it.

 

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